Frequently Asked Questions
We value your questions. We've outlined a few FAQ's to help you prepare for your next visit. If you have any additional questions, please reach out to us at 832-449-6528 or mysticpores@gmail.com.
1. What if I haven't received confirmation for my appointment?
If you haven't received a confirmation, please call or text at 832-449-6528. Allow us time to review your appointment. Appointments are usually confirmed within 3 days. We are an owner-operator establishment and appreciate your patience.
2. What to expect on my visit?
Upon arrival, to 2401 Yale St suite access is on the second floor. Elevator available. Before your service begins, restrooms are available for your personal use.
Facial customers: Drink plenty of water before and after. Please arrive with no makeup. Our skincare line of choice is Dermalogica which is botanical based, effective, and friendly to all skin types.
Wax customers: If you are taking a pain reliever, please do so at least 30 minutes prior to service. The hair should be long enough to pinch, or at least 2 weeks of hair growth. We recommend no sex immediately before or 24 hours after bikini waxing.
Please refrain from sweating and physical activity for 24 hours after wax and laser services.
3. What type of payment options do you accept?
We accept Zelle, PayPal, Tap, Apple Pay, all Credit Cards, and Venmo. After your services are complete, you can send payment through one of these providers.
4. Where should I park?
Upon arrival, parking lot and street parking available on 24th St. We are located inside of The Family Garden, The blue building at the corner of 24th St on the 2nd floor.
5. Do I need to plan ahead for my service?
All services: Please notify your esthetician of any medications, including topical skin treatments and products containing retinol, retina, salicylic
or glycolic acid, etc.
Wax services: The hair should be long enough to pinch, or at least 2 weeks of hair growth. We recommend limiting alcohol and caffeine before the appointment. Avoid waxing 3 days before and 3 days after menstrual cycle (more sensitivity). Avoid sex or vigorous sweating 24 hours before or after waxing appointment. Ibuprofen is permitted at least 30 minutes before to help with sensitivity. Exfoliate and enjoy a bath before your appointment to prepare the skin for hair removal.
Facial services: Bring a list of your facial routine. Please notify your esthetician of any medications, including topical skin treatments and products containing retinol, retina, salicylic or glycolic acid, etc.
6. Where are you located?
Mystic Pores is in the heart of the Heights in Houston, TX, located at 2401Yale St, Houston, Tx 77008.
7. What do I do if I have to cancel?
In our booking app, click on your confirmation to reschedule and manage your appointment. You may also call or text the business line at 832-449-6528.
8. What are your sanitization protocols?
All technicians wear a mask and/or face shields continuously.
We use EPA and TDLR approved standards, as well as Lysol, Barbacide, CitrusII, Bleach, 90% alcohol to sanitize all areas after every appointment.
9. Can your business line receive texts?
YES! We can receive your texts at our main line at 832-449-6528. Many times, texting is the best way to communicate during business hours.